Another eBay question...
I recently had to open a case because an item I paid for didn't arrive. To be fair, the case was all a bit quick! Following eBay's own links etc the case was opened 2 weeks after the sale ended (the item said delivery 5-6 working days) and I got a full refund this week (4 weeks after the sale ended) but I've just got a message from the seller asking me to resend the payment as the Post Office have said the itme was delivered to my address. But it hasn't! I'm guessing that he's sent it recorded if he's able to check that it's been delivered and can get a name from that, but if he just put a stamp on it (he only mentions that he has proof of postage) cna he trace if it's been delivered or not?
It's only a ?9.99 itme, but I don't want to get in trouble over this (and in the extremly unlikely event that I get a visit from someone, I already have one of the items in question and have had for about 20 years...I bought it for the "free" stuff that came with it)
It's only a ?9.99 itme, but I don't want to get in trouble over this (and in the extremly unlikely event that I get a visit from someone, I already have one of the items in question and have had for about 20 years...I bought it for the "free" stuff that came with it)
Post edited by Bermondsey Bob on
Comments
Only if its tracked shipment, then he can prove that the item delivered.
http://zx-pk.ru/
and I missed the postie ringing the bell thursday.. and no "missed call" card... not being sorting office.. but I better not find someone local is being light fingered..
obviously with ebay stuff I know whats supposed to arrive.
the recorded thing.. 1) get them to do a screen grab of the sig... and also make sure it was sent right place.. i've seen stuff sent to the same town name elsewhere.. make sure proof of postage is an EXACT match for your address
Yes, the seller needs to claim from Royal Mail, not from you. Asking you to re-send payment when you don't even have the item is a bit out of order imho - he's basically calling you a liar.
When this happens to me on the business account I run I usually send a polite note "I notice your item was delivered to 84 High Street at 12:57 on 14/9/13 and signed for by a 'Percy Splinge'. Please let me know if I can be of any further help". This usually gets rid of the non-genuine claims, beyond that I just refund and get RM to investigate - as fog says stuff does get wrongly delivered sometimes.
Having said that, the listing did say delivery between 5-7 working days and it took nearly 6 weeks (and 5 days after the end of the claim and my refund) for the item to eventually arrive!
They've just sent another message wanting payment and for me to change the neutral feedback I left. I'll probably resend the money as it's turned up, but is it possible to change feedback once it's been left?
You are able to change feedback, but the seller would need to send you a feedback revision request first. You're certainly not obliged to though, given that it took so long I'd probably just re-send payment and leave it at that.
Trouble is some people leave feedback "International seller - received in 2 days - WOW!" which, when coupled with ebay's suggested delivery time of 5-7 working days gives many buyers a false expectation.
Whilst I post items normally the same day I receive payment, it can take 4-6 weeks for airmail items to reach certain countries - especially those who are in financial trouble (presumably because they don't pay customs staff or employ enough) - ie. Spain, Greece, and Italy
People seem to think it is my fault when items are delayed and won't accept that once it's in the postal system there is nothing I can do...
That said, Royal Mail managed to mark one 1st class signed for item as 'currently in the system for delivery' for 2 weeks! Would have been there the next day had I sent it 1st class!
Mind you I do normally claim through Royal Mail for lost items and they are quite good - although on an odd occasion the original turns up with the buyer or back with me a couple of months later....
www.rwapsoftware.co.uk
www.sellmyretro.com
Did royal mail lose a truck for 6 weeks or something?. Seems a bit of a coincidence to me.
With regards to proof of posting (I'll have to find out which case)a president was set by a judge who stated (when an individual said they hadn't received a posted item) If it is posted it will be delivered. We used this as part of our productions, if we had proof that we had posted then failure to receive could not be offered as a defence and would be ignored by a court judge.
Problem sorted. Easy as.
6 weeks.. I had one "person" couldn't go out due to snow, the git in that case took 4 weeks to send and didn't in the end..
can they prove it was sent when they said so ? if so then yer , sort em out.. but I had fun chasing a QL seller who was a real piece of work.. "got ya money , don't care" attitude.
ebay is "tricky" sometimes.. well that and the pains that go with it.. a minority of the time.
Yes the false expectation thing is annoying - we've had items arrive in Italy (a notorious black hole for postage) and even Australia within 3 days according to feedback.
Had a message this morning from South Africa regarding an item that hadn't arrived yet - when I checked it was ordered and posted 7 weeks ago... as it wasn't tracked (we'd get no sales if we asked everyone to pay for tracked!) there's not a lot I can do other than refund for now and ask them to pay back if/when it turns up.
Thankfully this doesn't happen very often, we get a spate of this from Italy and Russia every now and then but it's not worth blocking anywhere for it (plus we get more problems within the UK than outside it). If I was a sole trader or a private or low volume seller it'd be different though.
We definitely get more "problem" buyers on ebay (plus English people who can't speak their own language or even spell their own names or addresses) than anywhere else.
The most annoying one recently was a question "Hello, I can only afford ?10 for this ?16 item" - when I replied "Sorry but it's one of our best selling items and we can't sell it for less than ?16, you won't find it in the shops for less than that", I got another message "But why can't you sell it to me for ?10? I'm on a budget". They must've caught me on an off-day as I wrote a big long rant about the fact that we're ALL on a budget these days, and I'd like to see them try going into Tesco and paying ?100 for ?160 worth of shopping, then blocked them - I'm not averse to haggling, but not when people take the p1$$ :)
I'm sure that's not right - proof of postage is not proof of delivery, although I can't see anyone going to court over a ?10 item. As a buyer I'd be rather annoyed if I'd paid a seller and not had my item or a refund.
It's different with couriers and "signed for" items - although Royal Mail's "signed for" isn't really worth the extra ?1 or whatever it is now that it's so expensive to send parcels over the counter. For that price you're better off going with a courier with full tracking ("signed for" only shows when the item has been delivered)
Unless they can provide irrefutable evidence to the contrary, just saying I haven't received it isn't enough. Never lost a case in court, case files had to be air tight otherwise they would not pass the scrutiny before being presented in court.
I think fair enough, definitely pay for it as you've now received it, but as you had to wait 6 weeks for a 5-7 delivery estimate and were told complete porkies about its delivery, I'd be inclined to leave your feedback as it is. I think there are a lot of sellers that would have communicated & dealt with the situation a lot better. It's the seller's responsibility to select an appropriate delivery service for the item they're sending, especially within the UK.
i check postcodes etc. when I send, postcode finder on royal mail site.. esp if the address seems odd.
I had plenty of tyre kickers with the car battery I just sold (cost me ?50 originally) and offers for ?10 etc. one made out they lived local, last item they sold was 60 miles away, so I tripped em up ;) . I lost money on that, but I'll never use europart as they mis sold it and then wouldn't return it.
I resent payment yesterday as it's turned up and is as desctibed. I sent them a message about the feedback but they've not replied yet so they can't be too nothrred ;-)
2 of 4 arrived.. BUT postage was for 4
I've done that a couple of times... also mixing up orders (easily done whether you've got 2 to pack or 50)!
Most buyers do understand and wait patiently or I send them a replacement - sometimes the original turns up and they pay me for a second item, but in one case, a membrane sent to Greece was returned to me after 6 months clearly marked 'Not called for' despite the fact the buyer had been into the post office twice a week for 3 months!
The replacement had reached him without problems.
One sent to Russia took 3 months to reach its destination - no idea where it had been.
I also had one returned to me recently - and when I asked the buyer -we realised that PayPal had helpfully chopped off his building and apartment number from the first line of his address!
www.rwapsoftware.co.uk
www.sellmyretro.com