Me: "Press the 'Y' key to confim..."
User: "I can't see a 'Y' key?"
Me: "It's about half way across on the top row of letters..."
User: "OH! The 'Y' key, I was looking for a 'Why' key!"
Exhibit B (Many moons ago on Win95)
Me: "Right click your mouse anywhere on the desktop where there is no icon...you should get a menu appear"
User: "OK...hold on, it's asking me to arrange loans? How does it know my bank details...?"
Me: "Eh? Not sure I'm getting you..." (right clicks on my own screen) "...Jane, have you got your glasses on? It says 'arrange icons'!"
Sadly, this woman I was helping was a senior director at a ?40m pa company!
Exhibit C (back in 1997)
User: "I dropped my mouse on the floor and now it doesn't work..."
Me: "Your mouse isn't moving the pointer on the screen?"
User: "No...I've tried everything...hold on...oh, the ball fell out of the bottom - I've just found it under my desk...sorry about that..."
Comments
Me: "Press the 'Y' key to confim..."
User: "I can't see a 'Y' key?"
Me: "It's about half way across on the top row of letters..."
User: "OH! The 'Y' key, I was looking for a 'Why' key!"
Exhibit B (Many moons ago on Win95)
Me: "Right click your mouse anywhere on the desktop where there is no icon...you should get a menu appear"
User: "OK...hold on, it's asking me to arrange loans? How does it know my bank details...?"
Me: "Eh? Not sure I'm getting you..." (right clicks on my own screen) "...Jane, have you got your glasses on? It says 'arrange icons'!"
Sadly, this woman I was helping was a senior director at a ?40m pa company!
Exhibit C (back in 1997)
User: "I dropped my mouse on the floor and now it doesn't work..."
Me: "Your mouse isn't moving the pointer on the screen?"
User: "No...I've tried everything...hold on...oh, the ball fell out of the bottom - I've just found it under my desk...sorry about that..."