Due to the way their organisation's structured, saying they offer a bad service is like saying taxi drivers offer a bad service or barbers do. It's entirely luck of the draw as to which links in the chain you get, and as there's little to no vetting sounds like you got a bad one.
Totally agree. With any company there'll be the odd bad moment, the problem is if people have that 'bad moment' they'll then slate the company, slate it to their friends/family/online etc. As they say, one bad experience could lead to a large loss in customers.
But if they're going to present themselves to their customers as a single company then they should have a policy and standards that apply to all staff. If any part of the organisation is failing then that reflects badly on the way the company is organised, which is the fault of management right to the top. So damn right they should get slated if they employ even a few incompetents at the lowest, and most critical, level of their operation.
But if they're going to present themselves to their customers as a single company then they should have a policy and standards that apply to all staff. If any part of the organisation is failing then that reflects badly on the way the company is organised, which is the fault of management right to the top. So damn right they should get slated if they employ even a few incompetents at the lowest, and most critical, level of their operation.
Exactly. You can't just use the excuse 'oh, it's just down to the way we're structured' as a way to dismiss criticism, if that is failing your customers then it's up to the company to rectify it or fully expect the better parts of the business to be tarnished with the same bad brush. One bad egg can ruin a whole meal and all that.
But if they're going to present themselves to their customers as a single company then they should have a policy and standards that apply to all staff. If any part of the organisation is failing then that reflects badly on the way the company is organised, which is the fault of management right to the top. So damn right they should get slated if they employ even a few incompetents at the lowest, and most critical, level of their operation.
Agree, sounds good on paper but when it comes to delivery it seems all drivers are different ! One driver always leaves stuff round the side of our house, lucky never had any incidents of anything lost. Another drops it off at a neighbour if i'm not in and leaves a card, had one who never left a card so my neighbour looked amused when she said 'dont you want this parcel ?' which she had for nearly a week ! Then you seem to get some who knock on your door for a millisecond and then go straight away and you have to pick up the item from the post office miles away.
Exactly. You can't just use the excuse 'oh, it's just down to the way we're structured' as a way to dismiss criticism, if that is failing your customers then it's up to the company to rectify it or fully expect the better parts of the business to be tarnished with the same bad brush. One bad egg can ruin a whole meal and all that.
I don't think they have to be fair - that was just me pointing out the reality. the fiction they'd like to be common conception would be the 'one company' with associated standardised levels of service.
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Agree, sounds good on paper but when it comes to delivery it seems all drivers are different ! One driver always leaves stuff round the side of our house, lucky never had any incidents of anything lost. Another drops it off at a neighbour if i'm not in and leaves a card, had one who never left a card so my neighbour looked amused when she said 'dont you want this parcel ?' which she had for nearly a week ! Then you seem to get some who knock on your door for a millisecond and then go straight away and you have to pick up the item from the post office miles away.
Like you say i wish they were all the same
I don't think they have to be fair - that was just me pointing out the reality. the fiction they'd like to be common conception would be the 'one company' with associated standardised levels of service.