BRITISH TELECOM
I'm getting slightly infuriated.
Twice in the past two weeks, I reported my crap, slow internet connection to BT. I'm getting download speeds of approx 0.12 mbps, (on their 8 mbps service). According to them my line is capable of receiving up to 3.5 mbps.
Twice they checked the line, and told me there was a fault which they would try and fix.
I briefly got back up to 2 mbps for a couple of days until.....
On Monday, I lost my internet and telephone line completely. BT engineer came today and fixed telephone line, but disappeared before I could check the broadband speed which was back down to 0.12 mbps.
Phoned BT again, and they've checked it out, and tell me there is a fault on the line, plus my line has been limited to 0.5 mbps, which they will attempt to fix.
I think I'm going insane.... Unfortunately, I'm under contract to them for at least 8 months longer...
Twice in the past two weeks, I reported my crap, slow internet connection to BT. I'm getting download speeds of approx 0.12 mbps, (on their 8 mbps service). According to them my line is capable of receiving up to 3.5 mbps.
Twice they checked the line, and told me there was a fault which they would try and fix.
I briefly got back up to 2 mbps for a couple of days until.....
On Monday, I lost my internet and telephone line completely. BT engineer came today and fixed telephone line, but disappeared before I could check the broadband speed which was back down to 0.12 mbps.
Phoned BT again, and they've checked it out, and tell me there is a fault on the line, plus my line has been limited to 0.5 mbps, which they will attempt to fix.
I think I'm going insane.... Unfortunately, I'm under contract to them for at least 8 months longer...
Post edited by chaosmongers on
Comments
"BT open reach" f****d me up for 3 months.. my provider (now talk talk) insisted it was my end.. it wasn't
and BT have to call them out, they only deal with the provider not the public and BT were no use, you can't contact "open reach" directly talk talk had to do it on my behalf..
I wrote to the 2 of the majors directors at talk talk and it got sorted double quick and I had an engineer around the next day proving it wasn't my fault.
3 months without net is bad for me, I spent about ?200 on phone calls only to be talking to some muppet in bangalore who was reading off a sheet.
the added problem now is metal / copper / cable thieves are trashing and stealing their equipment also.. there was spate of it in herts.
If that was the service I was receiving, I would consider the contract already broken.
The chap was very nice and we had a natter while he tested the line etc, then he shot off in his van to trace the fault. Turned out to be a blown fuse in the exchange.
it's all in the small print..
it has to be X amount of days without a connection , or probably far longer for a highly thottled connection.. chaos has a connection, a slow one at that. so he's still connected, even through it runs like a crock. might even have a get out clause about "acts of god / nature" like flooding etc.
talk talk tried to tie me into a new contract, but well I declined it in case it invalided my current contract (which is discounted until I leave, due to their mess up in the past)
finding out the top bosses of who is in charge of both BT AND "open reach" and emailing them, might prove more effective, like it did with me and talk talk.
Trust me on this.
but because "open reach" are the ones who are supposed to do the work, I'd do the 2 pronged approach and make sure it was obvious in the email it was "CC" d to the BT boss
http://www.btplc.com/thegroup/ourcompany/theboard/ourboard/index.htm
http://www.btplc.com/Thegroup/Ourcompany/Groupbusinesses/BTRetail/index.htm
http://www.btplc.com/Thegroup/Ourcompany/Groupbusinesses/Openreach/index.htm
that'll help for starters..