Losing ones temper at work.
Im usualy quite a chilled out kind of person but if something pushes my buttons too much i lose me rag.
Im feeling a bit bad as i lost my temper with a customer he was a tool and wouldnt listen to what i was saying even though i was trying to solve a problem for him.
Admitedley the problem was created by the company i work for but when someone wont let you help them and then complains when 20 mins later their problem is still not sorted just drove me mad.
Wasnt really the blokes fault so feel bad now.
Rant over.
Im feeling a bit bad as i lost my temper with a customer he was a tool and wouldnt listen to what i was saying even though i was trying to solve a problem for him.
Admitedley the problem was created by the company i work for but when someone wont let you help them and then complains when 20 mins later their problem is still not sorted just drove me mad.
Wasnt really the blokes fault so feel bad now.
Rant over.
Post edited by 1980-20.. on
Comments
I second STeaM's motion!!!
ummm...
I'm back working at the same company now, but running the websites - I couldn't go back to warehouse manager again, I'd probably implode.
BUT some people do seem to press the wrong buttons. I had one the other week, there was a ladder there to hint something was out of order/someone was working on it.. yet someone told me the thing wasn't working.. I told them that's why the ladder was there,engineer was in.. I had to bite my lip and not make a sarcy remark about "yer u'll find em all over the building, we are a superstitious lot"
same with driving, and you give way when they should have/it was your turn.. I F and B'.. like a goodun . one idiot cut in just as a joined a 3 road (north circular) the other day.
a large percentage of my friends (who I don't work with )dislike their job and a lot are just biding their time.
I felt that way towards the end working at an IT helpdesk.
General users shouldn't be allowed near computers, and they rarely learn from their own mistakes ... mainly because "they" never do anything wrong.
Or maybe Fisher Price should design the OS, and the US Army should design the hardware around it. That should be user-proof enough ( Don't count on it! -Ed )
Some people forget the reason why they've called up for help and prefer to try and spark an argument for the sake of it....seen it so many times when a conversation between one of my troops and a customer goes wrong as they both loose sight of the fact that they're both trying to solve a problem and descend into a personal feud
I wouldn't let it phase you man - quite often the most arsehole customer will apologise for how they've treated people once they calm down....up to you if you want to do the same - but if it were me I'd prob find a solution that might work for them and then call em up and try putting it to em when the aggro had time to cool off
If it was, then it's only a shame you couldn't play "The Brown Note" continuously until he had shat himself to death.
No it was in person. I had to look up The Brown Note" you are on strange puppy steam! :-)
Yep as above really ive been promised that its all sorted and the geezer is coming back today.
Funny how they seem to be targeting ebay sellers in particular :lol:
but my hate is the calls i get that go somwhat like this.
Them: Hi Paul my Outlook wont start.
me: i'll pop by and have a look.
Them: whats wrong with it?!?!?!
Me: get out of you effing chair let me look at your computer and i might find the problem.......
ps. i worked for 11 years with the American Army, you dont want them near anything. lots of the vehicle manuals were written like comic books including cartoon pictures !!
I used to especially enjoy the threatening phone calls. "Send the bailiffs round my house and I'll take a baseball bat to 'em. Then I'm coming after you." was the usual one. Cue a few months later and they'd be sobbing down the phone because the bailiffs were there to take their stuff away. Of course all calls were noted down so you had plenty of ammunition to throw back at them...
I did once have to sit with one of the managers in a small room opposite a night club bouncer accused of murdering someone (it was one of those 'chucked down the stairs' incidents), and he was not happy about the summons he'd just received.....
Exactly! Easy To Read, Easy To Understand. More importantly, that comic book manual was more than likely encased in a two inch thick steel folder. That was what I was referring to earlier, make the OS by Fisher-Price, the HARDWARE by the army
Where i used to work (in directory enquires) a guy near me got a bad call, he stood up and ripped the keyboard out of its socket and punched his screen!
He was sacked that same day!
I can hear the conversation right now!
Randy - "So, hey Chuck, what happens in the case of a total weapons malfunction? Have a nice day..."
Chuck - "So, well, Randy...says here we can simply get Storm to cause a tempest whilst Wolverine, Cyclops and Gambit handle all the rough housing...missing you already..."
Randy - "So, awesome...those terrorists are so boned...do you want fries with that..."
Rest of Unit - "So, WHOOP! WHOOP! U-S-A...U-S-A...U-S-A...Go Rikki, Go Rikki, Go Rikki..."